If you have difficulty with English and need to attend the Courts, call 1300 352 000 or your case coordinator (if you have one) to ask for an interpreter to be booked. This service is free for the parties to the proceedings. To ask for an interpreter:
- for family law matters call 1300 352 000
- for general federal law matters call the registry.
The interpreter’s policy is a set of guidelines to ensure uniform access to interpreter services throughout the Family Court of Australia and Federal Circuit Court of Australia.
The basic principles of access and equity are that no court client should be disadvantaged in proceedings before the Court or in understanding the procedures and conduct of court business, because of a language barrier. The two-way process of communication and understanding between the client and the Court may require that the Court engage an interpreter or a translator.
The Family Court of Australia and Federal Circuit Court of Australia have guidelines in place to ensure uniform access to interpreter and translator services.
Services available at the courts
Each registry has at least one courtroom with a hearing loop installed. Arrangements can be made to assist clients who are deaf or hearing impaired to utilise this facility where practicable. See court locations to find details of your closest registry.
Interpreter services for deaf, hearing impaired and/or speech impaired clients are available. Arrangements can be made for AUSLAN interpreters or CART (Communication Access Real-time Translation) service providers to accompany clients who are deaf, hearing impaired and/or speech impaired at court events.
The National Relay Service
The National Relay Service (NRS) is a free telephone service that allows deaf, or hearing and/or speech impaired clients with a TTY machine, to make telephone calls to a Registry. Telephone: 133 677 (clients who are deaf or hearing impaired) or 1300 555 727 (clients who are both deaf/hearing impaired and speech impaired) www.relayservice.gov.au.
Translating and Interpreting Service
The Translating and Interpreting Service (TIS) is funded by the Department of Immigration and Border Protection, and provides a service that facilitates communication between people who do not speak English, and English speakers. TIS can provide both telephone and onsite interpreters. Telephone: 131 450.
Code of Ethics
Interpreters engaged by the courts are bound at all times to act in accordance with the standards set out in the Australian Institute of Interpreters and Translators (AUSIT) Code of Ethics. AUSIT is the national professional association of interpreting and translation practitioners. General principles of the Code of Ethics include: Professional Conduct; Confidentiality; Competence; Impartiality; Accuracy; Employment; Professional Development and Professional Solidarity. Further information can be obtained from www.ausit.org.
Feedback and complaints
Clients are encouraged to provide feedback to the courts on the standard of interpreting and translating services provided.
Where a complaint is made concerning the calibre or use of interpreter services, the complaints officer in accordance with standard complaints handling procedures, should handle the complaint. Clients who are deaf or hearing impaired should telephone the National Relay Service on 133 677. Clients who are deaf/hearing impaired and speech impaired should telephone 1300 555 727.